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Here are the questions people are asking.

Why am I not receiving any emails from you?

There's a few reasons you might not be receiving So Pretty Nails emails, whether that's because your email address was recorded incorrectly or you've opted out in the past. Subscribing to So Pretty Nails emails ensures you're the first to hear every time a reward drops.

You can subscribe to our newsletter by entering your email address here.

We also recommend checking your junk, spam or promotions folders in case our emails have been automatically filtered by mistake.

If your details are correct and you’re still not receiving SPN Elite emails, or if you’re unable to log into your online account, please contact our Customer Care team so that we can look into it for you.

Still got questions? We’re here to help!

How do I find your store’s opening hours?

Our showroom is open on Monday, Wednesday, and Friday, 10:00 AM to 2:00 PM.

If you prefer to use our click & collect service, you can pick up your order from Monday to Friday, 9:00 AM to 5:00 PM.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's website.

When can I come pick up my order?

Most orders are ready for pick up within 2 hours. Our pick-up hours are Monday to Friday, 9 am - 5 pm. You can collect your order from our warehouse at 203 Rooks Road, Vermont VIC 3133. We’ll notify you via email as soon as your order is ready for pick up!

What’s the difference between gel polish and polygel?

Gel polish is a long-lasting nail colour that requires curing under a UV or LED lamp and typically lasts about 2-3 weeks without chipping. Polygel, on the other hand, is a hybrid between acrylic and gel. It’s thicker, more durable, and can be used to sculpt nails or create extensions. Polygel also requires curing under a UV or LED lamp and offers more flexibility and control during application.

What delivery options are available?

For domestic orders over $45, we offer free standard shipping or $5.95 for express shipping. For international orders, we charge a flat fee of $15 for standard shipping or $25 for express shipping. We strive to ensure that your products reach you as quickly and safely as possible.

Need help with something specific? 

If I place an order now, when will I receive it?

Our standard processing time for orders is 1 business day. Once your order is processed, delivery times may vary depending on your location and the shipping method chosen at checkout. You can track your order using the tracking number provided in your shipping confirmation email. If you need further assistance, feel free to reach out to our customer service team.

How do I apply gel polish at home?

We recommend starting with clean, dry nails. Apply a thin layer of our So Pretty Nails base coat, followed by two coats of your chosen gel polish shade, curing each layer under a UV/LED lamp. Finish with our top coat for long-lasting shine.

How do I remove gel polish?

To safely remove gel polish, soak a cotton ball in acetone and place it on your nail. Wrap each nail with aluminum foil and let it sit for 10-15 minutes. Gently remove the foil and cotton, and use a cuticle pusher to scrape off the softened gel polish.

What should I do if my order is damaged or missing items?

We apologize for any inconvenience. Please reach out to our customer service team with your order number and details of the issue. We'll work quickly to resolve the issue and ensure you receive your products as soon as possible.

Are your products cruelty-free?

Yes, all of our products at So Pretty Nails are cruelty-free and never tested on animals. We are committed to providing high-quality beauty products that align with our values of compassion and ethical sourcing.

Do you have any nail care tips or tutorials?

Absolutely! Check out our blog or social media channels for helpful nail care tips, tutorials, and inspiration. We're always here to help you achieve beautiful nails at home.

Still need help? Get in touch!

Live chat

Chat live with our Customer Care team daily from 9am – 5pm AEST. They're on standby and ready to help!


Call our Customer Care team on 0477 640 166 (free call Australia). We're available on Mon, Wed, Fri from 10am - 2pm AEDT!


Email us at and we'll get back in touch as soon as possible.

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